Legal Document
Last updated: May 2026
This Shipping Policy governs all orders placed on the Àṣà Luxe website. By completing a purchase, you confirm that you have read, understood, and agreed to the terms outlined below. Please read this document carefully before placing your order.
| Zone | States | Fee | Estimated Days |
|---|---|---|---|
| Lagos | Lagos State | ₦3,000 | 1–2 business days |
| South West | Ogun, Oyo, Osun, Ekiti, Ondo | ₦4,500 | 2–3 business days |
| South East | Anambra, Imo, Enugu, Abia, Ebonyi | ₦5,000 | 2–3 business days |
| South South | Rivers, Delta, Edo, Bayelsa, Cross River, Akwa Ibom | ₦5,500 | 2–3 business days |
| North Central | FCT Abuja, Kogi, Benue, Nasarawa, Niger, Plateau, Kwara | ₦5,500 | 3–4 business days |
| North West | Kano, Kaduna, Katsina, Sokoto, Zamfara, Kebbi, Jigawa | ₦6,500 | 3–5 business days |
| North East | Borno, Yobe, Adamawa, Taraba, Bauchi, Gombe | ₦6,500 | 3–5 business days |
All orders are processed within 24 hours of payment confirmation (excluding weekends and public holidays). You will receive an email confirmation once your order has been placed, and a dispatch notification once it has been handed to our logistics partner.
Orders placed after 4:00 PM will be processed the following business day.
Standard delivery takes 2–3 business days from the date of dispatch. Delivery to remote areas or states in the North may take an additional 1–2 business days.
Please note that delivery timeframes are estimates and may be affected by public holidays, weather conditions, or unforeseen logistics delays. Àṣà Luxe is not liable for delays caused by third-party logistics providers.
Delivery fees are calculated at checkout based on your delivery state. The exact fee will be displayed before you complete payment. No hidden charges will be added after checkout.
Delivery fees are non-refundable once an order has been dispatched.
Once your order is dispatched, you will receive a tracking number via email or WhatsApp. You can use this number on our Track Order page to monitor the status of your delivery.
If you do not receive a tracking update within 48 hours of your dispatch notification, please contact us immediately.
If a delivery attempt fails because you were unavailable or provided incorrect address details, the order may be returned to us. In such cases, you will be responsible for paying a re-delivery fee before the item is resent.
Àṣà Luxe is not responsible for orders delivered to incorrect addresses provided by the customer.
In the rare event that your item arrives damaged, please contact us within 24 hours of delivery with clear photographs of the damage and the packaging. We will investigate and respond within 48 hours.
Items that are reported damaged after 24 hours of delivery may not be eligible for resolution.
All sales are final. Àṣà Luxe does not accept returns or exchanges under any circumstances, except in cases where an item arrives damaged or is significantly different from what was described on our website.
We are confident in the quality of every item we sell. Each bag undergoes a thorough quality inspection before dispatch. By completing a purchase on our website, you acknowledge and agree to this policy.
For any shipping-related enquiries, please contact us via:
Email: muoghaluijeoma@gmail.com WhatsApp: +234 800 000 0000
Our team is available Monday to Saturday, 9:00 AM – 6:00 PM (WAT).